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Non-Verbal Communication

Written by  Rachit Agrawal, MBA

Published on Tue, March 3, 2020 7:45 AM   Updated on Thu, July 22, 2021 11:14 AM   3 mins read

Communication of information by use of body language such as gestures by hand, facial expressions, eye contact, etc. is called non-verbal communicationNon-verbal Communication gives us insights into the feelings of a person or a group and whether or not they are approachable. Techniques of Non-verbal Communication is a significant skill to leverage in one’s career. 

Non-Verbal Communication can be done through various modes.

As an example of Body Language, the crossing of arms is considered to be a sign of anxiety. Good Posture, like keeping the shoulders back and spine straight, is a sign that a person is alert and involved in the ideas one is presenting. A poor posture may indicate a lack of interest, anger, or frustration to the other party.

Gestures in Non Verbal communication vary across boundaries, communities, cultures, and countries. Hand gestures have always to be used in a very balanced manner. Too much of hand gestures may convey that you are a highly emotional human being. Keeping an open palm while explaining is positive Non-Verbal Communication.

Facial Expressions in Non-verbal Communication involves use to facial muscles, movement of eyebrows, and mouth to convey an emotion. Making eye contact is a sign of confidence. However, the gaze should be balanced enough and not make anyone uncomfortable or cause intimidation. While communicating with someone who has tight lips or is frowning as you speak, you must pause to clarify your point as this kind of facial expression reflects a negative emotion. On the other hand, if someone listened to you with a soft smile and raised eyebrows that can be perceived as a positive response.

Touch is the mode of Communication under Non-Verbal Communication, which reflects support. However, touch should always be used as a positive emotion and never to express any kind of negative emotion like anger or frustration.

Professional Dressing is also a form of Non-Verbal Communication. From the colors to the fabric of the textile, the neatness of hairstyle, subtle accessories, makeup, and perfume are all forms of Non-Verbal Communication.

Common Mistakes

  • Dental and personal Hygiene is ignored.
  • Bad body odor or bad breath from eating strongly flavored food before a professional meeting.
  • Chewing tobacco or chewing gums during any presentation or interaction.

Ways to improve Non-Verbal Communication

  • Self-testing of body language should be done by noticing all aspects of body language and nonverbal Communication and being conscious of oneself during professional meetings, interactions, and presentations.
  • Taking account of how your emotions feel physically by introspection of how your body reacts to particular negative emotions of anxiety, anger, boredom. Then practicing ways to camouflage the same. 
  • One should be intentional about one’s body language. If through certain actions, you reflect negative emotions, then you can make some positive gestures consciously to keep the non-verbal communication balanced. 
  • You may also mimic the Nonverbal communications you respond to positively, which creates a positive impact on you. You may mimic the same in your next presentation, interaction, or meeting.

About the Author & Expert

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Rachit Agrawal

Author • MBA • 20 Years

Rachit believes in the power of education and has studied from the top institutes of IIIT Allahabad, IIM Calcutta, and Francois Rabelias in France. He has worked as Software Developer with Microsoft and Adobe. Post his MBA, he worked with the world's # 1 consulting firm, The Boston Consulting Group across multiple geographies US, South-East Asia and Europe.

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