Privacy Policy
1. Introduction
Pineyards Solutions Private Limited ("AdmitKard", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
2.1 Personal Information
- Full name, date of birth, and contact details
- Email address and phone number
- Address and location information
- Educational qualifications and test scores
- Work experience details
- Passport and identification documents
2.2 Payment Information
- Payment transaction details
- Billing information
Note: We use Razorpay for payment processing and do not store your card details.
2.3 Usage Information
- Device and browser information
- IP address and location data
- Usage patterns and preferences
3. How We Use Your Information
We use your information to:
- Process your university applications
- Provide visa application support
- Communicate with you about your application status
- Process payments and issue receipts
- Calculate and disburse Top-Up Scholarships
- Improve our services and user experience
- Comply with legal obligations
4. Information Sharing
We may share your information with:
4.1 Universities
We share your academic and personal information with universities for application processing.
4.2 Visa Partners
We share relevant information with visa consultants and authorities for visa processing.
4.3 Service Providers
We may share information with third-party service providers who assist in our operations.
We DO NOT sell your personal data to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data storage practices
6. Activity Logging & Monitoring
To ensure the security, quality, and compliance of our services, we maintain activity logs that record your interactions with our platform. This includes:
- Login and logout events
- Page visits and navigation patterns
- Button clicks and form submissions (excluding sensitive field values)
- Payment initiation events (card details are NOT logged)
- Document upload activities
- Course/application status changes
What We Log
- Hashed IP address (for security, original IP is never stored)
- Device type, browser, and operating system
- Timestamp (UTC and IST)
- Event type and action name
- Page URL visited
What We DO NOT Log
- Passwords or authentication tokens
- Credit card numbers, CVV, or banking details
- OTPs, PINs, or other sensitive codes
- Aadhaar, SSN, or government ID numbers
Purpose: Activity logs are used exclusively for security monitoring, fraud prevention, service quality improvement, regulatory compliance, and troubleshooting technical issues. Logs are retained for 1 year and then automatically deleted.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain application data for 7 years after completion of services.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your data
- Request data portability
9. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Pineyards Solutions Private Limited
Email: privacy@admitkard.com
Last updated: 18 April 2026